Yes, we do offer a free plan for those who want to try our product or have a small team/company. Our free plan includes all the standard features of our product, but with some limitations such as limited export files and storage. Also, users on the free plan cannot purchase add-on features. However, our free plan can still be an excellent option for those who want to test our product before committing to a paid plan.
Our free plan includes a range of features, but it does come with some limitations. If you need more storage or want to explore more powerful features, you will need to upgrade to a higher-tier account. The higher-tier account offers additional benefits and advanced features, and it is tailored for businesses and organizations that require more robust features and advanced options.
If you exceed the limitations of our free plan, you will need to upgrade to our premium account to continue using our product. Our premium account offers more storage space, advanced features, and additional benefits that are not available on the free plan.
The main difference between a Basic, Premium and Enterprise account is the level of customization and support. With a Basic and Premium account, users get pre-designed features and cannot request any customization. An Enterprise account is designed for large companies needing more customization and advanced features, as well as dedicated support and account management.
Your subscription, annual or monthly, will automatically renew until you cancel it. You can cancel your subscription at any time. After you cancel, you’ll still have access to all the paid features until the end of your billing cycle. After that, your account will be downgraded to the Free plan account.
After cancelling or downgrading your subscription, you will have 14 days from the end of the billing cycle to save your excess usage data. After this date you will not be able to access your excess usage data.
No, you cannot request customized features with Free, Basic or Premium account. For customization requests, you will need to change the plan to Enterprise.
The main difference between a standard report and a dynamic report is that a dynamic report is more interactive and customizable. A standard report is a fixed report that presents a set of data in a predefined format, whereas a dynamic report allows users to customize the report's appearance, data selection, and filters. Dynamic reports typically have more features and customization options, allowing users to tailor the report to their specific needs.
Yes, you can upgrade to a higher tier at any time if you are interested in using more features of our tool. Our fee plan is designed for businesses with different features that can help business to drive and provides advanced features like dynamic reports and notification configuration. Please note that you cannot require any customizations unless you purchase the enterprise package.
Yes, you can change your plan at any time if you need to upgrade or downgrade. If you are currently on a Free you can upgrade to our Basic or Premium plan by yourself, and we have a video tutorial on the Customer Portal to help guide you through the process. However, if you need to upgrade to our Enterprise plan, please contact our sales team, and they will assist you with the process.
You can reach our customer support team through various channels for your convenience. Feel free to send an email to [email protected] or utilize our live chat feature on the website. Additionally, you can submit a support ticket through our dedicated support portal, accessible from your account dashboard.
Yes, we have a comprehensive knowledge base and help center filled with articles, tutorials, and guides to assist you. Whether you're looking for step-by-step instructions, troubleshooting tips, or general information about our platform, you'll find valuable resources to address your queries. Explore our knowledge base at Customer Portalfor quick and convenient self-help options.
We would be more than happy to schedule a demo meeting with you. During this meeting, we can discuss your business needs and provide tailored consultation based on our solution.
We use Amazon Web Services (AWS) to host our data, which provides a secure and reliable platform for hosting and storing data. AWS is known for its strict security measures and compliance with industry standards, which helps ensure that your data is protected against unauthorized access or data breaches. Additionally, we have implemented other security measures such as encryption and regular backups to further protect your data.
At the moment, SMARTR does not offer integration with third-party apps. However, if you have a specific integration requirement, please feel free to contact our sales team, and they will assist you in finding a suitable solution for your business.
You can manage your subscription plan by going to Settings, subscription in our platform. From there you can either upgrade, downgrade or cancel your subscription plan.
The main distinction between the monthly and annual subscription plans is that, with the annual subscription, your costs will be notably lower compared to the monthly plan over time.
Yes, we do offer promotion.The percentage discount may vary, so stay informed by visiting our website, following us on social media, or subscribing to our newsletter for the latest updates on our promotional programs.
If you believe you've made a mistake signing up for a paid SmartR account, please contact us inside the app or email [email protected]. We'll be happy to refund you the full amount (not pro-rated) if you downgrade your subscription within 48 hours of signing up for monthly billing, or within 10 days of signing up for annual billing.
Your account email will be notified after each failed payment. Payments may be retried up to 5 times.After this, if the payment did not succeed, your account will be downgraded to a free account.
Yes, we do offer a free plan for those who want to try our product or have a small team or company. Our free plan includes all the standard features of our product, but with some limitations such as limited export files and storage. However, our free plan can still be an excellent option for those who want to test our product before committing to a paid plan.
Our free plan includes a range of features, but it does come with some limitations. Specifically, the free plan has a maximum limit of 50 export files, 1GB of storage, 5 classes, 5 positions, 5 appraisals, and 5 teams. If you need more storage, additional classes, positions, appraisals, or teams, you will need to upgrade to our premium account. Our premium account offers additional benefits and advanced features, and it is tailored for businesses and organizations that require more robust features and advanced options.
When you hit your usage limits, you will need to upgrade to our higher tier account to continue using our product without limitations. Our higher tier account offers more storage space, advanced features, and additional benefits that are not available on the free plan.
You can buy additional features with our Premium account. Our Premium account offers additional advanced features, including dynamic reports and notification configuration. However, these additional features are not available for the Basic account. If you require these advanced features, you will need to upgrade to our Premium account. Please note that there are additional costs associated with these features.
The main difference between a standard report and a dynamic report is that a dynamic report is more interactive and customizable. A standard report is a fixed report that presents a set of data in a predefined format, whereas a dynamic report allows users to customize the report's appearance, data selection, and filters. Dynamic reports typically have more features and customization options, allowing users to tailor the report to their specific needs.
The main difference between a Premium and Enterprise account is the level of customization and support. With a Premium account, users get pre-designed features and can purchase up to two advanced features, while customization options are limited. An Enterprise account is designed for large companies needing more customization and advanced features, as well as dedicated support and account management.
Yes, you can upgrade to our Premium account at any time if you are interested in using more features of our tool. Our Premium account is designed for businesses and provides advanced features like dynamic reports and notification configuration. Please note that you cannotrequire any customizations, and if you need any advanced features, you will need to pay for them separately. Also, we regularly update our product and add new features based on our roadmap. So, if there are any specific features you require, you can check our roadmap and see if they are on our list of upcoming updates.
We accept online payments for Premium accounts via Visa/Mastercard and VNPay. However, the payment process for Enterprise accounts is different, and customers should contact your sales team for support.
Yes, you can change your plan at any time if you need to upgrade or downgrade. If you are currently on a Basic plan, you can upgrade to our Premium plan by yourself, and we have a video tutorial to help guide you through the process. However, if you need to upgrade to our Enterprise plan, please contact our sales team, and they will assist you with the process.
Dedicated account is responsible for providing support to Enterprise accounts. The support provided includes:
Onboarding end users of the platform over a 30-day period, which includes training on three modules: Talent Development, Competency Management, and User Management.
Assisting with any issues related to report products.
Coordinating and updating the system with any necessary changes.
By having a dedicated account, it ensures that customers with Enterprise accounts receive personalized support and assistance in using the platform to meet their specific business needs.
We would be more than happy to schedule a demo meeting with you. During this meeting, we can discuss your business needs and provide tailored consultation based on our solution. Please visit our website or contact our sales team to schedule a demo meeting at your convenience.
Yes, you can change your plan at any time if you need to upgrade or downgrade. If you are currently on a Basic plan, you can upgrade to our Premium plan by yourself, and we have a video tutorial to help guide you through the process. However, if you need to upgrade to our Enterprise plan, please contact our sales team, and they will assist you with the process.
Yes, you can change your plan at any time if you need to upgrade or downgrade. If you are currently on a Basic plan, you can upgrade to our Premium plan by yourself, and we have a video tutorial to help guide you through the process. However, if you need to upgrade to our Enterprise plan, please contact our sales team, and they will assist you with the process.
Yes, you can change your plan at any time if you need to upgrade or downgrade. If you are currently on a Basic plan, you can upgrade to our Premium plan by yourself, and we have a video tutorial to help guide you through the process. However, if you need to upgrade to our Enterprise plan, please contact our sales team, and they will assist you with the process.
Yes, you can change your plan at any time if you need to upgrade or downgrade. If you are currently on a Basic plan, you can upgrade to our Premium plan by yourself, and we have a video tutorial to help guide you through the process. However, if you need to upgrade to our Enterprise plan, please contact our sales team, and they will assist you with the process.
We use Amazon Web Services (AWS) to host our data, which provides a secure and reliable platform for hosting and storing data. AWS is known for its strict security measures and compliance with industry standards, which helps ensure that your data is protected against unauthorized access or data breaches. Additionally, we have implemented other security measures such as encryption and regular backups to further protect your data.
At the moment, SMARTR does not offer integration with third-party apps. However, if you have a specific integration requirement, please feel free to contact our sales team, and they will assist you in finding a suitable solution for your business.
We use Amazon Web Services (AWS) to host our data, which provides a secure and reliable platform for hosting and storing data. AWS is known for its strict security measures and compliance with industry standards, which helps ensure that your data is protected against unauthorized access or data breaches. Additionally, we have implemented other security measures such as encryption and regular backups to further protect your data.
SMARTR products listed in the no-tax applied category (such as software and customized software) include the final price in the pricing section. Therefore, there are no additional taxes to be paid beyond the price listed.
SMARTR products listed in the no-tax applied category (such as software and customized software) include the final price in the pricing section. Therefore, there are no additional taxes to be paid beyond the price listed.
SMARTR products listed in the no-tax applied category (such as software and customized software) include the final price in the pricing section. Therefore, there are no additional taxes to be paid beyond the price listed.
We currently do not offer monthly payment options. We only offer yearly pricing for our products. However, if we do decide to offer a monthly payment option in the future, we will make an announcement on our website and notify our customers.
We do not offer refunds for canceled subscriptions. Once you have canceled your subscription, you will not be charged for any future billing periods, but you will not receive a refund for any unused portion of your current billing period.
Yes, we offer pricing for big companies and corporate accounts. However, as each company's needs are unique, we do not publish these prices. Please contact us directly to discuss your specific requirements and receive a customized pricing plan.
If you need to have a customized feature or different quotation based on your organization’s need, please contact our local representative at [email protected]
