Customer Experience Training


Learn Customer Experience (CX) to know what your customers want and how to deliver an outstanding experience for them.

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Learn Customer Experience (CX) to know what your customers want and how to deliver an outstanding experience for them.
In this workshop, you will learn:
  • Understand the metrics & analytics of customer experience
  • Know your customer & their needs
  • Know the challenges with your product/services
  • Know how to build a flawless customer journey
  • Analyze the your customer pain points
  • Develop improvement actions & wow surprises
  • Establish CX as a career or function in your company
  • Full CX Methodology & Research / Feedback Metrics

About the trainer:

Carsten Ley (Germany) was VP CX in Lazada and CX responsible for Home / Easy Credit and delivered outstanding CX projects for H&M, Gabarmart, Fitin, Mekong Capital, etc. and is top 150 global CX influencer 2020.
He has had an extensive international management career in business consulting, project leadership, customer experience and change management in Europe, Latin-America, and South East Asia. He lived the last 9 years in Vietnam working for the consumer sector in E-commerce & Finance to simplify and excel value propositions, operational excellence & customer services.
He is an accomplished PMI certified project management trainer and an experienced speaker/event hosts for start-up, customer experience, and PMI conferences.
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Let the world know you are climbing up the career ladder by completing our soft skills training courses. Show your boss that you finish the training your company offer.

  • Learn the skills that matter for your industry or subject.
  • Receive certificates validated by our certified trainers and SmartR.
  • Impress employers with learning outcomes you can add to your CV.


How can I get a quote for my company?

Visit this link: to fill in a business form and leave us your message (company field, type of training, size of training, language preference...) The SmartR team will contact you with a suggested plan.

Who are SmartR and what we do?

We are an EdTech company helping businesses to plan, implement, and track their talent development programs.

How will SmartR services benefit you & your team?

Set up a result-driven training program can be difficult. So, we make it easy for your team.

- Your managers can set up target KPIs, conduct Training Needs Analysis, and align training programs with your organization's target objectives.
- We partner with 25+ certified trainers and experts on the fields to deliver in-house trainings, public trainings and 1-0-1 coachings.
- We offer a free tracking tool to generate management dashboard and management reports. Your company will be able to track the effectiveness of your investments in training programs

Who are our partners?

We partner with professional trainers to bring the best program for our corporate clients. Our trainers are industry experts, certified educators, and have years of experience in working in globally recognized organizations such as Apple, Grab, and Google.

How is SmartR different from traditional training centers?

We partner with cerified trainers to not only bring the best program for our corporate clients but also help them to implement and track the effectiveness of thei investment in trainings. We know that many organizations still think training an expense rather than an long-term investment. Therefore, we start our program by conducting Training Needs Analysis and setting KPI with the management to ensure that we deliver a result-driven training program